Clear scope. Fixed price. Coverage after handoff.

Step 1 — The call

Thirty minutes, free, on the phone or video. You describe what’s slow, manual, or fragile. We ask questions. At the end you’ll know whether this is something we do, roughly what it might cost, and what the next step is. If it’s not a fit, we’ll say so and point you somewhere useful.

Step 2 — The review

One day to one week, depending on the scope. We agree the fee with you before the review begins.

This is where we look at how the work actually happens, not how it’s supposed to. We talk to the people doing it, look at the spreadsheets and inboxes and tools, and find where the hours go.

You get a written document with:

• A map of the workflow as it exists today
• The two or three things costing you the most time or causing the most mistakes
• A recommended first build, with a fixed price, clear deliverables, and a way to check that it works
• Anything you should buy off the shelf instead of building, and why

The review is yours to keep whether or not you hire us for the build. If you do, the review fee is credited toward the first project.

Step 3 — The build

Before work starts, we agree in writing on what we’ll deliver, the price, and how we’ll check that the system does what you need. You can review the work against that agreement at handoff.

If you want to add something along the way, we’ll describe the change and quote it separately. You decide whether to go ahead before we do the extra work.

We’ll recommend existing software when it fits and build custom software when you need it. Either way, we’ll explain the setup and ongoing costs so you can decide what makes sense for your business.

Step 4 — Coverage

For 60 days after handoff, anything we built that breaks, we fix, no charge. That covers defects in the work we delivered. It doesn’t cover changes you make to it, new features, or a vendor changing their product a year later.

After 60 days you own the system outright. Most clients choose one of:

• Monthly support. Ongoing maintenance, small changes, and help when something needs attention. Scope and pricing depend on your systems and the support you need, and are agreed with you in advance. Month to month, cancel anytime.
• Per-incident. No monthly fee. If something breaks later, we quote the fix.

What we don’t do

• Billing by the hour.
• Open-ended engagements with no defined end.
• Generic “AI strategy.” We fix specific, expensive, annoying workflows.
• Build things you don’t need. If a $30/month tool solves it, the review will say so.